Refund Policy
Effective Date: 5th July 2026 · Last Updated: 5th November 2026
This Refund Policy applies to the TalkLive Plus subscription (also called Premium). The core TalkLive service is free to use and involves no payment.
Bought in the Android app? Plus is billed by Google Play. You can request a refund from Google Play (Play Store → Profile → Payments & subscriptions → Budget & history), or email info@talklive.app with your Google Play order number (it starts with GPA.) and we will issue the refunds below through Google Play.
1. 14-Day Money-Back Guarantee
If you are not satisfied with TalkLive Premium, you may request a full refund of your first subscription payment within 14 days of purchase - no questions asked. Refund requests within this window are always honored.
2. Renewal Payments
Automatic renewal payments are generally non-refundable once the new billing period has started, because you can cancel at any time before renewal. However, we will refund a renewal payment if:
- You were charged after attempting to cancel before the renewal date;
- You were charged due to a billing error or duplicate transaction;
- Premium features were materially unavailable for a significant portion of the billing period due to a fault on our side; or
- A refund is required by applicable consumer protection law in your country.
3. How to Request a Refund
Choose either route - both work:
- Email us at info@talklive.app from the email address used at checkout, including the approximate purchase date and (if available) your receipt or transaction ID.
- Contact the payment provider directly via the receipt email sent to you at purchase.
We respond to refund requests within 2 business days. Approved refunds are issued to the original payment method, typically appearing within 5-10 business days depending on your bank.
4. Cancellation (Not the Same as a Refund)
You may cancel your subscription at any time from your subscription management settings, or by emailing info@talklive.app. Cancellation stops all future charges; Premium stays active until the end of the paid period.
5. Banned Accounts
If your account is terminated for violating our Terms & Conditions, any remaining subscription period is not refundable, except where applicable law requires otherwise.
6. Statutory Rights
Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your country of residence (including EU/UK withdrawal rights where applicable).
7. Contact
Questions about billing or refunds: info@talklive.app